Quick tips to make the most out of your day as a customer care manager

How to increase your productivity

Do you know that feeling, waking up, going over all your to-do’s for the day and realizing you don’t have enough time to do everything? Are you lost in different excel sheets searching for the right formula or looking for that one document hidden between all your email traffic?

From nurturing and following up with homebuyers, making agreements with different suppliers, and keeping a record of everyone’s financial overview. You have many different tasks to juggle and complete every day. Do you really want to spend your precious office hours on a spreadsheet?

But what can you do to increase your productivity and invest most of your time in things that matter? In this blog, we’ll give you some ideas.

1. Use technology to automate

There are plenty of repetitive tasks that take a lot of time and become tedious after a while. But those tasks are perfect to automate. Think for example about: sharing the same documents over and over again, reminding customers about deadlines or answering the same questions.

Automating tasks gives you more time to focus on the very important and urgent tasks. And above all, it’s a winner for reducing stress!

2. Divide and conquer

When taking a close look at your tasks, you’ll see that there are a lot of tasks that can be delegated to other team members. Maybe there are other team members better fit for that task than you. With Ziggu, you can connect with your colleagues, be transparent in your tasks and ask for help when needed. By outsourcing tasks, you’ll have more time to focus on other projects.

3. Forget multitasking

We’ve all been there. Trying to work on a project, while your phone is sending you notifications every few minutes and you’re eager to check what the message is all about. It’s your friend who asks if you’re free this weekend. Or it’s a client with a question and you immediately want to check the problem and reply. You forget what you were doing and start working on the next task.

But hold your horses, because multitasking isn’t working! It reduces your productivity by 40%. Try instead to schedule different focus blocks in your calendar, where you can give 100% attention to that one task or project. And mix in a couple of scheduled breaks to wind off and check your notifications ;-).

4. Track your time

Every single day we are surprised by how fast time flies. Where did it go? Because time flies by faster than a Star Wars spaceship, it’s important to know how you have spent your time and learn which tasks you put the most effort into.

Once you know exactly where you spend your time, it becomes much easier to spot inefficiencies in your day. This will help you perfect the daily time planning you’ve implemented in the previous step. Subsequently, you can create additional goals to better manage your time, avoid procrastination, and create some additional rest to give your brain a break.

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