“Before we used Ziggu, the document workflow was very complex and misunderstandings were a constant concern”
For Fenixco, a property developer situated in Melle (Belgium), personal contact and accessibility towards the customer are very important. Ziggu perfectly responds to Fenixco’s values by offering an online portal, in which customer experience plays a central part. “It is important for us to communicate with customers via one platform, and that’s what Ziggu offers”, Fenixco agrees.
“To buy an apartment or house, whether or not off plan, is a huge decision. It’s important that customers can always fall back on their contact within our company”, says Hélène Bostoen. “Moreover, everyone is approachable. Everyone in the Fenixco team cares about the customer.”
That personal aspect is a common thread in the way Fenixco works as a developer. “We choose to make a journey with our customers, to get to know them on a personal level, and in doing so create added value”, says Hélène.
“A mailbox can fill up quickly, whereby emails from customers do not immediately receive the necessary attention”
To have that personal contact run as smoothly as possible, Fenixco strives to organise their communication in one single way. “A mailbox can fill up quickly, whereby emails from customers do not immediately receive the necessary attention”, raises Cedric Hamerlinck. “Therefore we find it important to communicate through one platform with all stakeholders. Ziggu offers that.”
“Before we used Ziggu, the document workflow was very complex and misunderstandings were a constant concern”, believes Hélène. “Now, we don’t have this problem anymore.” The Ziggu platform enables Fenixco to share files more easily and faster with all parties involved.
“The big advantage of Ziggu is the fact that they have a background in the construction sector”, says Hélène. “The Ziggu team is always prepared to answer questions or to receive feedback. They set the right priorities and correctly assess the needs in the rapid development of their platform.”
Matching the level of customer experience to the high-end homes GLAM Living offers has always been important for Chris Carmichael. “We don’t want to sell you a £750,000 house and then leave you out in the cold,” he says.
Will Newett, founder of Newett Homes, explains why an exquisite home in a great location isn’t enough anymore. Homebuyers in the UK are more demanding than ever and expect a smooth customer journey from beginning to end. Digital tools to offer a better experience have become the way to differentiate as a home builder.