The Ziggu Service

Creating moments of happiness, while we work together to ensure your ROI.

"Ziggu has grown a lot in the past 3 years, but our collaboration is still just as pleasant. A few weeks ago, Pieter (CPO) and Laura (CSM) even came to work at our office for a day to see how we work and what our needs are"

Ellen De Clercq
Head of Customer Advisory, ION Develop Different
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To ensure all Ziggu users are set up for success right from the start, we have made our onboarding program a prerequisite. First we’ll guide you through the set-up of your platform. Then we jump right in with an in-depth training session. Last, we’ll get clear on your most important business goals. Your success is our success.

Live chat & support

During office hours there will always be a real human ready to help and guide you. We offer extensive support through our live chat, online help resources, webinars and a library of how-to videos.

Step-by-step learnings

While you’re getting started, you’ll receive regular, personalised tips and tricks in your inbox, next to the general help center. As a user you’ll also get access to webinars to refresh your knowledge or introduce you to new features and best practices.

Review meetings

We love talking to our customers. During review meetings your customer success manager takes the time to listen to feedback and questions. Your CSM will also help to identify opportunities to make sure you achieve your specific goals and ROI.

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“We get an immediate response to any questions we raise. Plus, Ziggu appreciates our feedback. Our voice is taken into account for future updates and expansions...”
Delfine Vermoote,
Customer Advisor Furnibo
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